Frequently Asked Questions

How do I purchase a voucher?
You can buy a voucher online, over the phone, by fax or mail order.

Simply select your experience by browsing the menu on your left and add the item to your shopping cart by clicking ‘Buy this experience now’. You will then be prompted through the shopping process.

About your voucher?
Your voucher is valid for eight months. You are advised to put it in a safe place as you will need to take it with you on the day of your experience.

How do I book an experience?
Contact us with your three preferred dates either over the phone or online by clicking ‘Got a voucher?’. We’ll do everything we can to ensure you enjoy your activity on the date you have requested but naturally every experience is subject to availability. It is important that you remember to give us all your contact details so that we can quickly reach you to discuss your booking.

Once your booking is confirmed, we’ll send you all the information you need to enjoy your day out, including ‘how to get there’ and ‘what to wear or bring’. We would advise you not to confirm any travel or accommodation arrangements until you have heard from us that your activity has been booked.

Can I extend my voucher?
Total Experience vouchers are valid for a full eight months and can also be extended for a further three months by contacting our customer service team prior to the voucher’s expiry date. There is an administrative fee of $25 per voucher.

Can I change my booking date?
Once you’ve booked a date you are bound by the activity operator’s terms and conditions and their existing cancellation policy. Terms and conditions for each operator are available from Total Experience on request.

Can I bring a friend?
Yes, of course. If you wish to share your experience with a family member or friend, please let us know at the time of booking and we will do everything we can to ensure your guests can accompany you. All additional bookings are subject to availability.

What happens if my activity is postponed because of bad weather?
Many outdoor activities are weather dependent. If you are unlucky enough to have your day postponed due to bad weather, you can simply re-book for the next available day with the activity operator directly. At all times, we strongly advise that you contact the operator before leaving home to ensure that your activity is taking place. Contact details will be supplied to you on booking. Unfortunately we cannot refund any travel or accommodation expenses incurred if your activity is cancelled on the day.

I have a medical condition and I’m not sure if my chosen activity is suitable.
Certain restrictions apply to many adventure activities. Please read carefully the ‘Vital Details’ section under each activity. Should you require any additional information, our customer service team is on hand to advise you.

I’ve lost my voucher, can I get a new one?
If you have purchased a voucher direct from our website or call centre, we will happily issue you with a replacement voucher for an administrative charge of $25.

I would like to give my voucher to someone else, can I do that?
Yes. It’s fine to give your voucher to a family member or friend. If however, you have already booked your experience, you must contact the Total Experience customer service team to provide us with details of the new attendee. You must also ensure that you have given your Total Experience voucher and all relevant information to the person participating in your place.